The repeat prescription service is for ordering your regular prescriptions only and not all prescriptions will be able to be requested this way. If you have any doubt, please call reception 04 381 6161 and ask for one our nurses to return your call.
The renewal of a regular prescription involves the doctor reviewing your medical records to consider if a renewal without a consultation is appropriate. It is not a substitute for a face-to-face consultation. You and your doctor will have agreed on the minimum interval between consultations for review of your regular medication. Typical intervals are three, six or twelve monthly. Age, complexity and number of health problems and numbers of medications taken all contribute to this decision.
For an urgent next-day prescription during our opening hours please call 04 381 6161 to speak with a receptionist. Next-day prescriptions are not available via our website or the ManageMyHealth website.
It's really easy to order your repeat prescription through one of four ways:
For regular medications, telephone our repeat prescription line on 04 381 6163.
Listen carefully to the instructions given and then leave a message when requested. Remember to speak slowly and clearly. You will be asked to provide the following information:
In light of the current Covid-19 situation, we are attempting to prevent unnecessary contact with City GPs. This is to try to reduce the potential for spread of the Covid-19 virus and for the safety of our staff. For this reason, we are unable to continue with the collection of prescriptions from Reception. We apologise for the inconvenience and appreciate your understanding.
We are moving to a slightly different prescription ordering system that, once the doctor prepares a prescription:
NB: this system requires you to have the ability to receive texts. If you wish (or have no mobile), the doctor can still send the prescription to the pharmacy for you (and please allow two working days before collecting the prescription.
2 working days: $23.00
2 working days for Community Service Card holders: $15.00
Urgent (next day): $35.00
A prescription can be sent to a pharmacy for you. Please tell us which pharmacy you would like your prescription sent to.
Please note: some Pharmacies may charge extra for preparing a sent prescription. We recommend that you contact your Pharmacy directly to find out what this cost may be.
Following working day: $23.00
Following working day for Community Service Card holders: $15.00
A prescription will be posted to your designated address. Please note: we take no responsibility for the prescription once posted, NZ Post Office service rules will apply.
Please note: urgent (next-day) prescriptions are not available via this online order form - please call 04 381 6161.